Totango: The Leading Customer Success Solution

InterWest is very excited to announce our latest SaaS investment in Totango.  Similar to our thesis when we invested in SaaS leaders such as Marketo, Spredfast, Optimizely and Newscred, we believe Totango's team has built the best product in an explosive emerging category.

Over the past 10 years, much of the investment in front-office software has gone into applications that enable enterprises to achieve revenue growth by optimizing the marketing and sales functions.  More recently, there are a number of market developments that have created the need and opportunity to increase revenue (and reduce churn) from existing customers.  Must read: David Skok's excellent blog on the subject of customer success & churn.

NewsCred: InterWest’s Investment in the Future of Content Marketing

I’m excited to announce that InterWest has invested in NewsCred, a provider of end-to-end content marketing software that includes the world’s largest marketplace of licensed content. 

InterWest has conducted extensive due diligence on the content marketing space for over two years, meeting with 25+ innovative companies before selecting NewsCred.  Our selection was based on the same fundamental investment thesis that led us to invest early in other category-leading SaaS companies like Marketo, Optimizely, and Spredfast.  Namely, a massive market that satisfies our “Why Now?” questions, the best product in the space and a visionary and product-oriented team committed to building a company for the long-term. 

NewsCred is the clear leader in the space today and we believe they have all the characteristics of a category-leading company.  We look forward to supporting their team and co-investors in building a successful and long-lasting company.

Here are four reasons why we chose to invest in NewsCred, and why I am excited to join their Board of Directors:

Interview in San Jose Mercury News

Thank you to Peter Delevett from the San Jose Mercury News for posting this interview.  http://www.siliconbeat.com/2013/12/23/elevator-pitch-interwests-doug-pepper-on-the-magic-of-serial-entrepreneurs/

Doug Pepper joined the venture capital business straight out of business school — in 2000, as the dot-com bubble was bursting. Not what they call auspicious timing.

But by focusing on consumer Internet, mobile and (more recently) Software-as-a-Service deals, the Stanford grad has earned a seat at hot companies like Marketo (whose IPO last spring raised $85 million) and Lombardi (acquired by IBM for an estimated $180 million) — as well as onetime high-flyers like Groupon competitor Bloomspot, which JP Morgan Chase bought for less than what its investors are believed to have put into it. Can’t win ‘em all, as many a VC will tell you. 

Still, Pepper, who plies his trade at Sand Hill Road’s InterWest Partners, has found that investing in serial entrepreneurs can boost that batting average. In this week’s Elevator Pitch, Pepper talks about that strategy and what else he’s seeing in the tech world. 

The Epicenter of Venture Capital is not Sand Hill Road

What is the Epicenter of Venture Capital?   Obvious answer: Sand Hill Road...right?  Wrong: it is actually Burlingame, CA.  

Of  course, I'm biased because I live in Burlingame.   But, I believe this is the best location on earth for a venture capitalist. The reason is because the true epicenter of Venture Capital should be in the offices of startups and the garages of entrepreneurs.  Certainly not in the often too-quiet and stale offices on Sand Hill Road.  I am surrounded by startups.  The central location of Burlingame on the Bay Area Peninsula allows me to connect more easily with entrepreneurs in the markets that I invest. For those who don’t know, Burlingame sits directly between downtown San Francisco and the heart of Silicon Valley. And, it is also about 5 minutes from SFO.

I try to spend most of my time out of the office.   If I am sitting in my office in front of my computer, I am failing as a VC.  Where do I really want to be?  I'd rather be in SF meeting with the next hot mobile or consumer internet startup.   Or, in San Mateo meeting with the next category-leading SaaS company.   Or, meeting with one of my 3 investments in SF or my 3 investments in Burlingame/San Mateo.  I take as many meetings at The Creamery in SF or Le Boulanger in San Mateo as I do in my office on Sand Hill Road.  But, mostly I like visiting entrepreneurs where they work.   That is the best way to learn - by listening, seeing and feeling what is going on at a startup.  Inside the walls of a VC office is not the best place to truly understand entrepreneurs or startups.  

So, for me, living in Burlingame means that I sit right in the epicenter of my business.  Don’t get me wrong, I have plenty of meetings at InterWest's offices on Sand Hill including many important meetings with my Partners.   And, I’m willing to get on a plane to find great teams and companies. In fact, I have investments in Austin, New York and Seattle.

This post is not meant to be a public service announcement for Burlingame. But, hopefully it gives entrepreneurs a better sense that I can get to them very easily and I would rather meet at your offices than my own, if at all possible.

Why Now? The Key Question for Startups

There are many important questions that entrepreneurs ask themselves when starting a business or that VCs ask when making an investment decision.   Common questions include: How strong is the team?  What is the competition?  How good is the product?  What is the financial plan?  But, there is an important question that is too often missing:

Why Now?     

In other words: What are the fundamental drivers that are creating a huge market opportunity?   What is causing the tide to rise and float all boats in a market?   What ingredients exist to allow a market that didn’t work 5-10 years ago to flourish today?

I believe every VC pitch deck should have a Why Now? slide.  If there aren't fundamental market forces that are creating a massive new market opportunity, you could certainly still build a great business but not likely one with explosive growth.   

Why Now? Examples

Mobile Device Management – Corporate employees are also consumers.  And millions of employees are bringing their own devices to work (BYOD) - iPads, iPhones, Androids, etc.  For a while, enterprise IT organizations fought this trend.   But, CIOs now realize they have no choice and they require new systems to monitor, manage and secure these devices.  This is happening at nearly every enterprise in the country today.  As a result, the Mobile Device Management market, with leaders like MobileIron, is exploding.

Social Marketing – With the rise of Facebook, Twitter, Linkedin and Google+, the CEO of

The Market Curve

Below is a link to my post in Techcrunch about "The Market Curve": a theory about the life cycle of Markets.

First, a period of overheated expectations (the "Hype Cycle") followed by an extended trough (called "Facing Reality") when the market is not able to deliver.   Ultimately, when the core technologies, the right products and the leading companies are in place, strong technology markets become much larger than contemplated even during the Hype Cycle (called "Liftoff").

Link to Entire Blog in Techcrunch

Sexy IPOs versus SaaS-y IPOs

Below is a link to my post in Techcrunch about the increasing trend of sub-$100M revenue IPOs of SaaS/Enterprise companies.  

http://techcrunch.com/2012/03/10/sexy-ipos-versus-saas-y-ipos/

Thank you Techcrunch for running this article!